This translation is provided for your convenience. If there is any difference, the Portuguese version prevails.
1. Who we are
These Terms of Use govern the use of the website www.vitaimagem.com.br and the Vita Imagem digital service channels, including WhatsApp service, offered by Rossoni, Piotto & Cia. Ltda., registered under CNPJ No. 00.384.013/0001-01, headquartered at Av. Gramado, 580, Vila A, Foz do Iguaçu/PR, ZIP code 85860-460, Brazil (“Vita Imagem”).
By browsing the website or starting a conversation with Vita Imagem on WhatsApp, you declare that you have read and agree to these Terms and to our Privacy Policy. If you do not agree, do not use these channels and contact us by phone or in person.
2. Services offered through the digital channels
Through the digital channels you can, among other things: get information about exams, locations, health plans and preparation; request, confirm, reschedule or cancel bookings; receive reminders and instructions; get information about the availability of and access to exam results; send suggestions, compliments and complaints to the Ombudsman; and answer satisfaction surveys.
The digital channels do not replace a medical appointment and are not intended for diagnosis, interpretation of reports or individualized clinical advice. Questions about an exam result should be clarified with the doctor who ordered it.
3. Not an emergency channel
WhatsApp and the other Vita Imagem digital channels must not be used in urgent or emergency situations. In these cases, go to the nearest emergency care unit or call SAMU (192), the Brazilian emergency medical service.
4. WhatsApp service
4.1. Service is provided through the official WhatsApp API (WhatsApp Business Platform), supplied by Meta Platforms, Inc., integrated with the Chatwoot service platform. Only the official Vita Imagem number, identified on WhatsApp as a business account, represents the company.
4.2. Some messages may be sent automatically (for example, menus, confirmations and reminders). Whenever necessary, the conversation will be forwarded to an agent.
4.3. Human service is available during the opening hours stated on the website and in the conversation itself. Messages received outside these hours will be answered in the next service period.
4.4. By starting a conversation, you authorize Vita Imagem to reply on WhatsApp and to send messages related to your service. Promotional messages will only be sent with your express authorization. To stop receiving messages, request to unsubscribe by email at dpo@vitaimagem.com.br or block our number in the WhatsApp app itself.
4.5. Your use of the WhatsApp app is also subject to WhatsApp’s own Terms of Service and Privacy Policy. Vita Imagem is not liable for unavailability or failures of the WhatsApp app, the internet or the user’s device.
4.6. The app registered by Vita Imagem on the Meta developer platform is intended exclusively for integrating the WhatsApp service. It does not offer Facebook login to the public and does not access information from your social media accounts.
5. User responsibilities
When using the digital channels, you agree to:
- provide true, complete and up to date information, especially your name, CPF, health plan and medical order details;
- send only your own data and documents or those of a person for whom you are legally responsible (for example, a minor child), or with the data subject’s authorization;
- send only the information needed for the service;
- keep your device and your WhatsApp account secure, not sharing access with third parties;
- treat our agents with respect, without sending offensive, discriminatory or illegal content, spam, viruses or any material that violates third party rights.
Vita Imagem may end the conversation or block a number that breaks these rules, without prejudice to service through other channels.
6. Bookings
A booking requested through a digital channel is only confirmed after Vita Imagem’s express confirmation, with date, time and location. Performing the exam depends on presenting the required documents, following the indicated preparation and, where applicable, the health plan’s authorization.
7. Intellectual property
Texts, images, logos, trademarks and other content of the Vita Imagem website and messages are owned by or licensed to it, and may not be copied, reproduced or used for commercial purposes without prior written authorization.
8. Limitation of liability
The information on the digital channels is general and may change without prior notice. Vita Imagem strives to keep it correct and the channels available, but does not guarantee uninterrupted operation and is not liable for damages resulting from incorrect information provided by the user, misuse of the channel or failures of third party services, within the limits of the applicable law, especially the Brazilian Consumer Protection Code.
9. Privacy and data deletion
The processing of your personal data follows the Brazilian General Data Protection Law (Law No. 13,709/2018) and is described in our Privacy Policy. To request the deletion of your data, see the Data Deletion Instructions.
10. Changes to these terms
Vita Imagem may change these Terms at any time. The current version will always be published on this page, with the date of the last update.
11. Contact and jurisdiction
Questions about these Terms can be sent to dpo@vitaimagem.com.br or by phone at +55 (45) 3576-8500.
These Terms are governed by Brazilian law. The courts of the district of Foz do Iguaçu/PR are chosen as the venue, without prejudice to the consumer’s right to bring an action in the courts of their place of residence.